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Nicolas and his older brother Andrew are both playing with the trains during morning family grouping time. When a conflict arises over who can use which train cars, another older child, Ryan, makes a suggestion. Using an effective combination of verbal and non-verbal strategies, Karen mediates the conflict, modeling respect for everyone's point of view.

Nicolas (2 years, 6 months)

Child-care centre: Big Step

Date and Time: March 24, 2010, morning

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Big Stepbody movementbody positionbystandercognitive developmentconflict resolutionCPEemotional developmenteye contactfacilitating strategiesfamily groupingfightfollowing the child's leadguiding behaviourKarenlisteningmalemodellingmorningmulti-ageNicolasnon-verbal communicationolder toddlersparaphraseplayplaytimepraiseproblem-solvingrespectscaffoldingscheduleself-controlsocial developmentsocial playverbal communication
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